Content Editor (VTT228/W)

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Responsibilities

  • Understand and anticipate our customers' support needs in order to author and maintain easy-to-follow, closed-loop online help contents that includes video scripts, product manuals, and other documentations
  • Author customer communications on various topics including troubleshooting, conceptual information and frequently asked questions
  • Ensure content is current and accurate
  • Assist with the localization process for help articles and product manuals
  • Work closely with support, product, design, engineering, and other teams to develop technical and feature content for new and current products

Requirements:

  • Bachelor Degree in English, Communications, Translation, Linguistic, Technical Writing, Engineering or related discipline required
  • 1-2 years’ experience as technical writer or content writer ; High proficiency in English writing and editing
  • Proficiency with Adobe Creative Cloud - Illustrator, InDesign, Photoshop
  • Experience with Localization will be an advantage
  • Strong interest in consumer electronics, mother & childcare products, and wireless monitoring
  • Good command of Microsoft Office including Excel, SharePoint, Word and PowerPoint
  • Comfortable with editing the writing of others as well as receiving feedback on your own writing
  • Excellent analytical and research capabilities, and have a passion for helping people find solutions
  • Fresh graduate will be considered with excellent portfolio
  • Candidates with more experience and solid code writing/ web publishing skills will be considered as Senior Content Editor

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