Product Support

Home / Our Businesses / Product Support

For customer service for your VTech product, please contact our regional offices / distributors in the country or region where you live.

Please select your region and product category:


Region Location Business Support Information
Asia Pacific - AustraliaAustraliaElectronic Learning Products
Regional Office
VTech Electronics (Australia) Pty Limited
Suite 4, Level 6, 22 Albert Road
South Melbourne
Victoria, 3205
Australia
Tel: +61 3 9041 3621
Fax: +61 3 9041 3613
Asia Pacific - AustraliaAustraliaTelecommunication Products
Regional Office
VTech Telecommunications (Australia) Pty Ltd.
24 Gilby Road, Mount Waverley
Victoria, 3149
Australia
Tel: +61 1300 369 193
Fax: +61 1300 304 600
Email: orders_au@vtech.com (business enquiry)
Email: tcpsupport_au@vtech.com (product support)
Asia Pacific - ChinaChinaElectronic Learning Products
Regional Office
VTech Electronics Industrial (Shenzhen) Co., Ltd.
District B-1, 7th Floor
VTech Research & Development Building
Keji South 12th Road No. 5
Nanshan District, Shenzhen
Guangdong Province
China
Post Code: 518057
Tel: +86 400 188 8628
Fax: +86 755 8632 2069
Asia Pacific - ChinaChinaTelecommunication Products
Regional Office
VTech Telecommunications (Shenzhen) Limited
District B-1, 3rd Floor
VTech Research & Development Building
Keji South 12th Road No. 5
Nanshan District, Shenzhen
Guangdong Province
China
Post Code: 518057
Tel: +86 755 2661 6228
Asia Pacific - Hong KongHong KongElectronic Learning Products
Customer Service Centre
VTech Electronics (Hong Kong) Ltd.
Flat A, 17/F, Winsan Tower
98 Thomson Road
Wanchai
Hong Kong
Tel: +852 2776 3223
Fax: +852 2319 2316
Asia Pacific - Hong KongHong KongTelecommunication Products
Customer Service Centre
VTech Telecommunications Limited
Suite 1601
Lever Tech Centre
69-71 King Yip Street
Kwun Tong, Kowloon
Hong Kong
Customer Service Hotline: +852 2666 5558
Technical Support Hotline: +852 2667 7433
Asia Pacific - JapanJapanElectronic Learning Products
Regional Office
VTech Electronics (Japan) Inc.
3F, Shin-Osaka Building, 1-1-36
Nishiawaji, Higashiyodogawa-ku
Osaka 533-0031
Japan
Tel: +81 6 4950 5100
Fax: +81 6 4950 5101
Asia Pacific - KoreaKoreaElectronic Learning Products
Regional Distributor
Kibos Co., Ltd.
4F, Woori Building
2-14 YangjaeDong
SeochoGu, Seoul
Korea
Tel: +82 2 577 7180
Fax: +82 2 577 7184
Asia Pacific - MacauMacauTelecommunication Products
Regional Distributor
Companhia de Telecomunicacoes de Macau, S.A.R.L.
Rua de Lagos, Telecentro, Taipa
Macau
Tel: +853 1000
Asia Pacific - MalaysiaMalaysiaElectronic Learning Products
Regional Distributor
Childhood Basic Marketing Sdn. Bhd.
L2, Jalan ML 16
ML 16 Industrial Park
43300 Seri Kembangan, Selangor
Malaysia
Tel: +603 9171 1172 / 9171 1175
Fax: +603 9171 1179
Asia Pacific - MalaysiaMalaysiaTelecommunication Products
Regional Distributor
Mal-tel Systems Sdn Bnd
No. 231A, Jalan Perkasa 1, Taman Maluri, Cheras
55100 Kuala Lumpur
Malaysia
Tel: +603 9283 7077
Fax: +603 9281 7077
Asia Pacific - New ZealandNew ZealandElectronic Learning Products
Regional Office
VTech Electronics (Australia) Pty Limited
Suite 4, Level 6, 22 Albert Road
South Melbourne
Victoria, 3205
Australia
Tel: +61 3 9041 3621
Fax: +61 3 9041 3613
Asia Pacific - New ZealandNew ZealandTelecommunication Products
Regional Distributor
Atlas Gentech (NZ) Ltd.
76 Carbine Road
Mt. Wellington
Auckland 1060
New Zealand
Tel: +64 9 574 2727
Fax: +64 9 574 2722
Asia Pacific - PhilippinesPhilippinesElectronic Learning Products
Regional Distributor
Richprime Global Inc.
RGI Corporate Center #34 Scout Torillo
Corner Scout Limbaga
Quezon City
Philippines
Tel: +632 442 0701 to 08
Fax: +632 441 1681
Asia Pacific - PhilippinesPhilippinesTelecommunication Products
Regional Distributor
Search Commercial Inc.
W-18 La Fuerza Compound
2241 Don Chino Roces Avenue
Makati City 1231
Philippines
Tel: +63 2 899 0102
Fax: +63 2 895 1336
Asia Pacific - RussiaRussiaElectronic Learning Products
Regional Distributor
Simbat Toys
121552, Russia, Moscow
Krylatskaya Str. 10
Russia
Tel: +7 495 933 27 02
Fax: +7 495 933 27 02
Email: info@igr.ru
Asia Pacific - SingaporeSingaporeElectronic Learning Products
Regional Distributor
Bambini L’affare Pte Ltd
629 Aljunied Road #06-05
Cititech Industrial Building
Singapore 389838
Tel: +65 6747 2858
Fax: +65 6747 2859
Asia Pacific - SingaporeSingaporeTelecommunication Products
Regional Distributor
18.COM Electronics Pte Ltd
159 Sin Ming Road, #04-01
Amtech Building
Singapore 575625
Tel: +65 6456 3768 / 6456 3564
Fax: +65 6458 4010
Customer Service Hotline: +65 6278 8274
Europe - Czech RepublicCzech RepublicElectronic Learning Products
Regional Distributor
MENUG Ltd.
Head Office
Bohuslava Martinu 59
CZ-60200 Brno
Czech Republic

Sales Office
Hodejovicka 2458
393 01 Pelhrimov
Czech Republic
Tel: +420 565 321 695
Fax: +420 565 321 695
Europe - FranceFranceElectronic Learning Products
Regional Office
VTech Electronics Europe S.A.S.
24, allée des Sablières
78290 Croissy-sur-Seine
France
Tel: +33 1 30 09 88 00
Fax: +33 1 30 09 87 81
Europe - GermanyGermanyElectronic Learning Products
Regional Office
VTech Electronics Europe GmbH
Martinstrasse 5
70794 Filderstadt
Germany
Tel: +49 711 709 740
Fax: +49 711 709 7449
Website: www.vtech.de
Europe - GermanyGermanyTelecommunication Products
Customer Service for Telecommunication Products (Deutsche Telekom fixed line telephones)
For customer service of Deutsche Telekom fixed line telephones which are manufactured by VTech, please contact:
dat repair GmbH
Hotline: 01805 5190 (charges apply)
Europe - HungaryHungaryElectronic Learning Products
Regional Distributor
Modell & Hobby Kft.
1033 Budapest, Szőlőkert u. 4/B
Hungary
Tel: +36 1 431 7451
Fax: +36 1 431 7452
Website: www.vtech.hu
Europe - ItalyItalyElectronic Learning Products
Regional Distributor
Giochi Preziosi
Via delle Primule
5 - 20020 Cogliate (MI)
Italy
Tel: +39 02 36 6651
Fax: +39 02 36 665 840
Europe - NetherlandsNetherlandsElectronic Learning Products
Regional Office
VTech Electronics Europe B.V.
Copernicusstraat 7
6003 DE Weert
Industrial Estate Kampershoek
The Netherlands
Tel: +31 495 459 111
Fax: +31 495 459 112
Europe - NordicNordicElectronic Learning Products
Regional Distributor
TOP-TOY
TOP-TOY A/S
Roskildevej 16, 4030 Tune
Denmark
Tel: +45 4616 3656
Fax: +45 4616 3681
Website: www.br.dk
Europe - PolandPolandElectronic Learning Products
Regional Distributor
Trefl SA
Head Office
Plac Dwóch Miast 1
81-731 Sopot
Poland
Tel: +48 58 66 67 100
Fax: +48 58 66 67 107
Europe - PolandPolandTelecommunication Products
Regional Distributor
Veracomp SA
ul. Zawiła 61
30-390 Kraków
Poland
Europe - RomaniaRomaniaElectronic Learning Products
Regional Distributor
Sc Varuna S Srl
300175, Timisoara, Str. Ady Endre Nr. 7
C.U.I. : RO9925930
NR. R.C. : J35/1183/97
Tel: +40 256 292 726
Fax: +40 256 220 649
Website: www.varuna.ro
Europe - Slovak RepublicSlovak RepublicElectronic Learning Products
Regional Distributor
MENUG s.r.o.
Agatova 4D
841 01 Bratislava
Slovak Republic
Tel: +421 (0) 918 470 208
Fax: +420 565 321 695
Website: www.vtech.sk
Europe - SpainSpainElectronic Learning Products
Regional Office
VTech Electronics Europe S.L.
Avenida de Aragón, 336 - Oficina 1
Polígono Las Mercedes
28022 Madrid
Spain
Tel: +34 91 312 0770
Fax: +34 91 747 0638
Website: www.vtech.es
Europe - TurkeyTurkeyElectronic Learning Products
Regional Distributor
Birlik Oyuncak San. ve Tic. Ltd Sti.
İstoç Ticaret Merkezi
21. Ada No:39-45, Mahmutbey/Bağcılar
Istanbul, Turkey
Tel: +90 212 528 04 21
Fax: +90 212 520 03 82
Europe - United KingdomUnited KingdomElectronic Learning Products
Regional Office
VTech Electronics Europe Plc
Napier Court, Abingdon Science Park
Abingdon, Oxfordshire, OX14 3YT
United Kingdom
Tel: +44 123 555 5545
Fax: +44 123 554 6804
Latin America - MexicoMexicoElectronic Learning Products
Regional Office
VTech Electronics North America, L.L.C.
1156 W Shure Drive, Suite 200
Arlington Heights, IL 60004
United States
Tel: +1 847 400 3600
Fax: +1 847 400 3601
Customer Service Hotline: 1 800 521 2010
Latin America - Puerto RicoPuerto RicoElectronic Learning Products
Regional Office
VTech Electronics North America, L.L.C.
1156 W Shure Drive, Suite 200
Arlington Heights, IL 60004
United States
Tel: +1 847 400 3600
Fax: +1 847 400 3601
Customer Service Hotline: 1 800 521 2010
Latin America - OthersOthersElectronic Learning Products
Sales Office
VTech Electronics Limited
23/F, Tai Ping Industrial Centre, Block 1
57 Ting Kok Road
Tai Po, New Territories
Hong Kong
Tel: +852 2680 1377
Fax: +852 2662 7424
Middle East & Africa - AfricaAfricaTelecommunication Products
Regional Distributor
Telkom SA Limited
Pretoria, Gauteng
South Africa
Tel: +971 4883 6777
Fax: +971 4883 9900
Middle East & Africa - IsraelIsraelElectronic Learning Products
Regional Distributor
Pupik Ltd.
4th Sapir Street, Kadima
Israel
Tel: +972 9 956 3103 / 3172
Fax: +972 9 958 0542
Middle East & Africa - IsraelIsraelTelecommunication Products
Regional Distributor
Phoenix Data Pte Ltd
Hanechoshet 4, Tel-aviv 69710
Israel
Tel: +972 3 7530122
Middle East & Africa - LebanonLebanonElectronic Learning Products
Regional Distributor
Toy Market Trading s.a.l.
Beirut-Sin El Fil
Facing Hilton Habtoor Grand Hotel,
Rizkallah and Boutros Biulding 1st floor
Lebanon
Tel: +961 1 500 488
Middle East & Africa - LebanonLebanonTelecommunication Products
Regional Distributor - Telecommunication Products (Business Phones & Hospitality Products)
Excel Distribution DMCC
607, Jumeirah Business Center
Jumeirah Lakes Towers
Dubai, U.A.E
Tel: +971 4 2880 786
Middle East & Africa - U.A.E.U.A.E.Electronic Learning Products
Regional Distributor
Playsmart FZC
909, 9th floor
Opal Tower
Business Bay
Dubai, U.A.E
Tel: +971 4 4518606
Fax: +971 6 5508069
Middle East & Africa - U.A.E.U.A.E.Telecommunication Products
Regional Distributor
Harman Middle East
P.O. Box 17397, Jebel Ali Free Zone
Dubai, U.A.E.
Tel: +971 4887 3336
Fax: +971 4887 3329
Middle East & Africa - U.A.E.U.A.E.Telecommunication Products
Regional Distributor - Telecommunication Products (Business Phones & Hospitality Products)
Excel Distribution DMCC
607, Jumeirah Business Center
Jumeirah Lakes Towers
Dubai, U.A.E
Tel: +971 4 2880 786
North America - CanadaCanadaElectronic Learning Products
Regional Office
VTech Technologies Canada Ltd.
12111 Jacobson Way
Richmond, BC
V6W 1L5
Canada
Tel: +1 604 273 5131
Fax: +1 604 273 1425
Technical Support Hotline: 1 877 352 8697 (9am - 6pm, Mon - Fri, EST)
North America - CanadaCanadaTelecommunication Products
Regional Office
VTech Technologies Canada Ltd.
12111 Jacobson Way
Richmond, BC
V6W 1L5
Canada
Tel: +1 604 273 5131
Fax: +1 604 273 1425
Technical Support Hotline: 1 800 267 7377 (9am - 6pm, Mon - Fri, EST)
North America - United StatesUnited StatesElectronic Learning Products
Regional Office
VTech Electronics North America, L.L.C.
1156 W Shure Drive, Suite 200
Arlington Heights, IL 60004
United States
Tel: +1 847 400 3600
Fax: +1 847 400 3601
Customer Service Hotline: 1 800 521 2010
North America - United StatesUnited StatesTelecommunication Products
Regional Office - Telecommunication Products (VTech Branded Phones)
VTech Communications, Inc.
9590 S.W. Gemini Drive, Suite 120
Beaverton, OR 97008
United States
Tel: +1 503 596 1200
Fax: +1 503 644 9887
Customer Service Hotline: 1 800 595 9511 (6am - 6pm, Mon - Fri, Pacific Time)
Product support information not available.

R&TTE Compliance

VTech's products conform to all requirements of the EU's 1999 R&TTE Directive on "radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity".

The Declarations of Conformity (DoC) for VTech products covered by the Directive are listed below.

Product Name Model Number DoC
Digi Go 80‑168803, 80‑168804, 80‑168805, 80‑168807, 80‑168822, 80‑168823, 80‑168824, 80‑1688XX Download (pdf, 112.0 KB)
Storio Max 80‑183803, 80‑183804, 80‑183805, 80‑183807, 80‑183822, 80‑183823, 80‑183824, 80‑1838XX Download (pdf, 113.0 KB)
1615 Zoom Zoom Racer Bear 80‑161500, 80‑161503, 80‑161504, 80‑161505, 80‑161522, 80‑161523, 80‑1615XX Download (pdf, 112.0 KB)
InnoTab Max 80‑166800, 80‑166803, 80‑166804, 80‑166805, 80‑166813, 80‑166822, 80‑166823, 80‑166863, 80‑1668XX Download (pdf, 143.0 KB)
InnoTab 3S 80‑158800, 80‑158803, 80‑158804, 80‑158805, 80‑158813, 80‑158822, 80‑158823, 80‑158863, 80‑1588XX Download (pdf, 111.3 KB)
1543 KidiTalkie (PMR446) 80‑154303, 80‑154304, 80‑154305, 80‑154307, 80‑154322, 80‑154323, 80‑154324, 80‑1543XX Download (pdf, 181.0 KB)
1548 Series Switch & Go Dinos Turbo Bronco The RC Triceratops 80‑154800 to 80‑154899 Download (pdf, 112.4 KB)
1005 Series DECT Baby Monitor 80‑100503, 80‑100505, 80‑100522, 80‑100523 Download (pdf, 111.4 KB)
1022 Series DECT Baby Monitor 80‑102203, 80‑102204, 80‑102205, 80‑102222, 80‑102223 Download (pdf, 111.5 KB)
1056 Series DECT Baby Monitor 80‑105603, 80‑105604, 80‑105605, 80‑105622, 80‑105623, 80‑105642 Download (pdf, 111.5 KB)
1264 Series Remote Racer Smart Car 80‑126400, 80‑126403, 80‑126404, 80‑126405, 80‑126422, 80‑126423 Download (pdf, 111.2 KB)
1153 Series Kidi Talkie (PMR446) 80‑115303, 80‑115304, 80‑115305, 80‑115322, 80‑115354, 80‑115355 Download (pdf, 138.0 KB)
788 Series V.Smile Motion 80‑078803, 80‑078804, 80‑078805, 80‑078819, 80‑078822, 80‑078823, 80‑078852, 80‑078853, 80‑078854, 80‑078855 Download (pdf, 113.7 KB)
9148 Series V.Smile Motion Wireless Controller 80‑091483, 80‑091484, 80‑091493, 80‑091494 Download (pdf, 115.0 KB)