Job Responsibilities:

* Program Management
· Lead NPI and production programs from quotation through mass production.
· Coordinate cross-functional teams to achieve project milestones, delivery commitments, and business objectives.
· Monitor project schedules, risks, action items, and resource requirements.
· Drive closure of customer issues and corrective actions.

* Customer & Business Management
· Serve as the primary contact and account owner for assigned customers.
· Build and maintain strong customer relationships to ensure high customer satisfaction and long-term business retention.
· Support business growth through new project acquisition, quotation activities, and expansion opportunities.
· Lead customer visits, business reviews, and escalation management.

* Operational Leadership
· Work closely with Mexico Operations, PMC, Purchasing, Quality, Engineering, Warehouse, and Production teams to achieve operational targets.
· Drive improvements in delivery performance, inventory control, productivity, and cost reduction.
· Monitor cost cost of material, inventory exposure, material liabilities, and debtor performance.
· Lead recovery plans during supply shortages, customer escalations, or operational disruptions.

* Strategic Development
· Support VTech Mexico’s long-term growth strategy and customer diversification initiatives.
· Mentor and develop local PMT talent.
· Promote collaboration between Mexico, China, and customer teams to ensure efficient execution.

* More Experience will be considered as Senior Program Manager.

Working Experience & Skills Required:

Professional Knowledge
· Strong knowledge of EMS manufacturing operations and business models.
· Familiar with NPI, supply chain management, production planning, costing, quality systems, and customer account management.
· Knowledge of Mexico or oversea manufacturing environment is strongly preferred.

Working Experience
· Minimum 5 years of experience in EMS industry.
· Minimum 3 years of experience leading program management teams or cross-functional teams.
· Proven experience as primary account owner for international customers.
· Experience supporting manufacturing operations across multiple regions (China, Mexico, US preferred).
· Experience managing NPI, mass production, customer escalations, and commercial negotiations.
· Willing and able to travel extensively or be stationed in Mexico when required.

Computer Skills
· Proficient in Microsoft Excel, PowerPoint, Word, and Teams.
· Experience with SAP, ERP systems, or equivalent.
· Strong data analysis and reporting & presentation skills.

Other Requirements
· Excellent English verbal and written communication skills.
· Mandarin and/or Spanish language capability is an advantage.
· Strong leadership, influencing, and customer-facing skills.
· Ability to work effectively across different cultures and time zones.
· Self-driven, resilient, and capable of working independently in a fast-paced environment.
· Valid passport and eligible for frequent international travel.
· Willingness to be based in Mexico for extended periods as business requires.

Qualifications Obtained:

· Bachelor’s Degree in Engineering, Business Administration, Supply Chain Management, Project Management, or related disciplines.