Privacy Statement

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Version: 14 August 2020

VTech Holdings Limited ("VTech", "us" or "we") values the privacy of our website visitors. Our online privacy statement ("Privacy Statement") describes the types of information we gather from those persons who visit this website ("Site") and how we use that information.

This Privacy Statement applies to VTech Holdings Limited and the websites operated by VTech Holdings Limited. It does not apply to the VTech affiliates operated in North America, Europe and certain countries, and the websites and services offered specifically in the respective countries, including but not limited to: VTech Communications, Inc. and its website; VTech Electronics North America, L.L.C. and its website; and LeapFrog Enterprises, Inc. and its website Those VTech affiliates and their websites have their own privacy policies, which may be found on each site.

The word "computers", when used in this Privacy Statement, refers to computers, smartphones and all other devices used for accessing the Internet. By accessing this Site, you agree to be bound by the Privacy Statement and our Terms of Use. If you do not agree to the terms of this Privacy Statement or our Terms of Use, please do not use this Site. Each time you use the Site, the current version of the Privacy Statement will apply. Accordingly, when you use the Site, you should check the date of this Privacy Statement which appears at the top and review any changes since the last version.

  1. Collection of Personal Information

We may collect personal information about you when you contact us by telephone, email, or the Contact Us section of this Site. This may include your name, physical address, email address, telephone number, resume, and other information that you choose to provide to us.

VTech also uses the web technologies described below to passively collect information about your visit to this Site. This information may include information about your computer, such as its operating system, internet protocol address, and web browser.

Do Not Track Signals: Our systems do not currently recognize or respond to browser "Do Not Track" signals.

  1. Information Collected on this Site will be Used According to the Following Guidelines:

Your personal information will be kept confidential but VTech may disclose information about you to (a) companies in the VTech Group; (b) any agent, contractor or third party service provider who provides administrative, telecommunications, computer, payment or other services to VTech in connection with the operation of its business; (c) law-enforcement or government bodies, regulatory bodies, courts or as required by law.

  1. Security of Personal Information and Transfer Outside Hong Kong

3.1 VTech has adequate measures to protect your personal information from unauthorized access, accidental loss or destruction. VTech also ensures that any third parties that receive your personal information have appropriate security measures and only process your information as VTech has authorized.

3.2 When VTech's servers, suppliers or service providers are based outside Hong Kong, your personal data will be transferred to other group companies or service providers outside Hong Kong. VTech shall take the appropriate steps to protect the security of your personal information.

  1. General Provisions

4.1 The security of your personal information is important to us and VTech is committed to handling customer information carefully. We make reasonable efforts to follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security. In no event will VTech or its affiliates or any party involved in creating, producing or delivering this Site be liable in any manner whatsoever for any incidental, consequential, indirect, special or punitive damages arising out of your access, use or inability to use this Site, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure (including loss profits, loss of business or data, business interruption, and damages that result from inaccuracy of the information or inconvenience, delay, or loss of the use of the Site). The foregoing limitations apply even if VTech or its affiliates or any other party has been advised of the possibility of such damages.

4.2 In the event that VTech sells substantially all of its assets, or one of its units are acquired, personally identifiable information of visitors to the Site and aggregate information will likely be one of the transferred assets.

4.3 VTech is concerned about the safety of children when they use the Internet, and understands that children may not understand all the provisions of our Privacy Statement or make informed decisions about the choices that are made available to adult users of the Site. We encourage parents and guardians to spend time with their children online and to be familiar with the sites their children visit. Our Site is not directed to children under the age of 18. If you do not qualify to submit information via our Site and do so anyway, your data will be deleted.

4.4 VTech reserves the right to change this Privacy Statement. If we do change this Privacy Statement, we will post the revised version on this Site and will also post the date it was last updated at the top of this Privacy Statement. Any information that we collect now will be used consistently with the Privacy Statement in effect at the time of collection.

4.5 The Site may contain images of and links to third party web sites ("Linked Sites"). VTech is not responsible for the contents of any Linked Site nor the privacy practices of the Linked Sites. As noted above, VTech's subsidiaries and affiliated companies have their own sites with their own privacy policies. Please consult those privacy policies to learn about the privacy practices of VTech's subsidiaries and affiliates.

  1. Request for Access to Personal Information

5.1 Please be reminded of your statutory rights under the Hong Kong Personal Data (Privacy) Ordinance, you as customer are entitled to, including but not limited to, check whether VTech holds personal data about you and receive copies of such data, or request VTech to correct the relevant information relating to you which is inaccurate.

5.2 For any requests for access to personal data, correction of personal data, information relating to the kind of data held and to stop receiving or re-start receiving direct marketing, please contact us at the email or postal address listed in the Contact Us section below. Please be sure to include in any email or postal mail, your full name, email address, postal address, and any message. Please note that such requests may take up to fourteen (14) days to become effective.

  1. California Residents

VTech Holdings Limited does not do business in California. However, certain VTech affiliates do conduct business in California, specifically: VTech Electronics North America, L.L.C.; VTech Communications, Inc.; and LeapFrog Enterprises, Inc. To learn about the personal information these businesses collect from consumers and how they use that information, and to exercise your rights including your privacy rights under the California Consumer Privacy Act ("CCPA"), please see the Privacy Policies of these companies: for VTech Electronics North America, L.L.C., visit:; for VTech Communicatons, Inc., visit:; for LeapFrog Enterprises, Inc., visit:

  1. Contact Us

Please feel free to contact us with any questions or comments about this Privacy Statement, or about how your information is handled, via the addresses by sending us, either (a) an email to; or (b) by post to our postal address at 23rd Floor, Tai Ping Industrial Centre, Block 1, 57 Ting Kok Road, Tai Po, New Territories, Hong Kong, VTech Holdings Limited, Attention: Legal & Compliance Department (Privacy).

Should there being any inconsistency between the English version and the Chinese version of this Privacy Statement, the English version shall prevail.

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