Responsibilities:

• Establish and monitor quality management systems and programs for product quality, manufacturing quality, customer and supplier quality;
• Manage customer incident cases and fulfil customer audits and requirement;
• Handle customer complaints/ feedback and lead the Corrective & Preventive Action;
• Lead all assigned quality projects, drive problem-solving process and present proposals for solutions;
• Align and track project deliverables, report on progress and prepare presentation for internal and customer stakeholders;
• Identify areas of opportunities and gaps to drive technical audit and inspection, lab testing process excellence across different categories and countries.

Requirements:

• Degree in Engineering or related disciplines

• 6 years’ experience in quality assurance in sizable electronics consumer product or electronic toys industry, with at least 3 years at managerial level;

• A good technical knowledge of electronic consumer products, factory production and operation process;

• Familiar with the international toys safety requirements (Physical, Chemical, Electrical);

• Strong analytical and problem-solving skills with a process-oriented thinking and end-to-end mindset;

• A self-starter who anticipates potential issues and acts to prevent them;

• Strong ability to work with regional and headquarter team for results;

• Frequent travel to China factory (Around 60%);

• Occasional travel to our Penang plant for project transfer.