Sustainability Report 2015
13
Stakeholders
Topics Concerned
Communication Channels
Frequency per year
Customers
• Production quality and
improvements
• Product safety, performance
and life cycle
• Operation in compliance with
applicable law and regulations
• Customer support
• Financial performance
• Sustainability strategies
• Online customer satisfaction surveys
• Customer visits or meetings
• Industry exhibitions and forums
• Product training workshops
• On-site visits at VTech’s factories
• Quarterly business review
• Customer service hotline and email
Annually
As required*
As required*
As required*
As required*
Quarterly
On-going
Employees
• Employees’ health and safety
• Employee communication and
engagement
• Working condition and welfare
• Career development and
training
• Business performance
• Product safety
• Operation in compliance with
applicable law and regulations
• Employee engagement surveys
• Monthly social events with employees
• Newsletter
• Performance reviews
• Regular management meeting with staff
representatives
• Career and product training
• Occupational health and safety training
• Suggestion box, hotline, emails, notice
board and briefing sessions
Quarterly
Monthly
Quarterly
Annually
On-going
On-going
On-going
On-going
Shareholders
• Return on investment
• Strategic plans
• Operation in compliance with
applicable law and regulations
• Annual and interim results announcement
events
• Annual and interim reports
• Regular meetings and correspondence
• Sustainability report
Bi-annually
Bi-annually
As required*
Annually
Investors
• Business performance
• Strategic plans
• Operation in compliance with
applicable law and regulations
• Annual and interim reports
• Feedback to media enquiries
• Media conferences
• Regular meetings and correspondence
• Sustainability report
Bi-annually
As required*
As required*
On-going
Annually
Suppliers
• Supplier quality performance
• Supplier sustainability in
business model, quality and
production control
• VTech’s expectations with
suppliers
• Product quality and safety
• Operation in compliance with
applicable law and regulations
• Annual business review meeting
• Annual Suppliers Day
• Key supplier audits
Annually
Annually
On-going
Community
• Support to civil society
organisations
• Local environment
• Environmental protection
• Local community activities
involvement
• Operation in compliance with
applicable law and regulations
• Informal communication through email
and phone calls
• Sponsorship
• Participation in local community activities
and volunteering work
As required*
On-going
On-going
*VTech may vary the frequency to meet its business need.
A summary of the stakeholder groups, the topics concerned, and the communication channels with frequency are listed in the
following table.
