Sustainability Report 2015
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All VTech products are also fully
covered by our warranty. Quality and
safety related issues raised by our
consumers from different channels such
as call centres, customer response and
feedback via social networking sites,
etc. are followed up seriously and on a
timely manner. All reported cases are
reviewed, evaluated and investigated
by our quality and safety assurance
team to identify any potential areas of
risk and to take immediate corrective
or preventive actions. We also work
proactively with our customers,
certified laboratories and professional
consultants to obtain advance
information on the latest standards in
each specific country.
VTech Quality Laboratories
To improve the quality, durability and
performance of our products, we have
set up our in-house product testing
laboratories (labs) at the manufacturing
sites of our three product lines. All our
products must go through reliability
tests during different design stages.
The comprehensive tests provide
data for our engineers to improve the
quality and reliability during the stages
of production, transportation, storage
and product usage. The reliability lab
of TEL products is designed based
on the international requirements and
standards, and our UL Safety Lab is the
first telecommunication manufacturing
facility to comply with UL 60950 in
Guangdong, and our in-house physical
and chemical laboratories of ELPs is a
China National Accreditation Service
(CNAS) certified laboratory for ASTM
F963 & EN71-1 (specific test items)
standards since 2011 and complies
with the ISO 17025 standards.
Equipped with advanced testing
instruments, our in-house chemical
laboratory is also able to test specific
chemicals such as heavy metals and
phthalates. Samples of our VTech
products are also sent to independent
safety testing labs before they are
brought to market to ensure that they
meet the highest levels of international
and local quality and safety standards.
TEL Products Test Labs
Compliance Lab
• Signal Performance
• Alerting
• Transmission Characteristics
• Environmental Considerations
• Caller Identity (CID) Test
Reliability Lab
• Salt Fog Test/Autoclave Test
• Carton Vibration Test/Carton
Drop Test/Carton Stacking Test
• Unpacked Drop Test
• Waterproof Test/Surface
Temperature/Battery Life
• ESD Test/Energy Star/CEC
• Charge-contact life/Keypad
Life/Coil Cord Life
• Silkscreen & Painting Abrasion
Test
UL Safety Lab
• Stress Relief Test
• Drop Test
• Impact Test
• Over-voltage Test
• Hi-pot Test
• Humidity Test
• Steady Force Test
• Acoustic Test
ELPs Test Labs
Reliability Lab
• Wire Bending Test
• Keyboard Life Test
• Component Life Test
• Storage Test
• Operating Temperature
• ESD Test
• Transportation Test – Vibration
Test
• Transportation Test – Carton Box
Drop Test
• Sound Test
• Tension Test
• Torque Test
• Impact Test
• Compression Test
Chemical Lab
• Pb, Hg, Cr & Cd on Electronics
Components
• Heavy metals (soluble & total
contents) on Surface Coatings
and Substrates
• Phthalates & Organostannic
Compounds Test on Surface
Coatings and Substrates
• Chromium III & VI Analysis on
Surface Coatings and Substrates
CMS Test Lab
Reliability Lab
• Temperature Humidity
Environmental Stress Test
• Vibration Test
• Salt Spray Corrosion Test
• Connector Insertion Cycling Test
• Abrasion Test
• Switch On-Off Cycling Test
• XRF Spectrum Analysis
• Melt Flow Index Analysis
• Automated 2D Dimension
Measurement
• Height Measurement
• Optical Microscopy Analysis
• RCL Measurement
• IV Curve Analysis
• Signal Analysis
• Quartz Oscillator Test
EMC GTEM chamber
Gas Chromatography – mass spectrometry
Chemical Lab
