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VTech Holdings Limited
VTECH SUSTAINABILITY ACTIVITIES
20
Eco-Friendly Products
VTech products comply with the
international and local environmental
regulations and we have embedded the
eco-design principles into our products.
We continue to launch cordless phones
with the Blue Angel eco-label, certifying
that those models meet the German
standards of low radiation. We have also
implemented the level VI power supply
with Energy star eco-label in our US
cordless phone products.
To ensure that our consumers are well
informed of their choices of purchases,
all related product specifications and
information are clearly labelled on the gift
boxes and could also be easily accessed
through our social media channels, which
assures the quality and environmental
performance of our products.
VTech’s CMS has also produced a high
performance portable solar charger for
our customers. When the solar charger
is fully charged by the power of the sun,
it can provide enough power for various
small electronic devices, i.e. mobile
phones and cameras. Additionally, this
solar charger also features a built-in
lamp, which provides users with bright
light wherever they go and helps them
stay connected day and night.
Design for Excellence
VTech products comply with the highest
international and local environmental
and safety standards. All our products
also meet the specific standards and
requirements on material usage, energy
consumption and disposal method
in the respective markets. A list of
environmental and safety standards for
our products is shown on page 51.
Design for Quality
VTech is committed to designing and
manufacturing products that meet the
highest international and local health and
safety standards. All VTech products
follow robust specifications on banned
and restricted substances. Our products,
including TEL products and ELPs,
sold in the US and Europe are RoHS2
(Restriction of Hazardous Substances)
compliant, and our products sold
in Europe comply fully with REACH
(Registration, Evaluation, Authorisation
and Restriction of Chemicals). We have
implemented a stringent quality control
system, from all materials, components,
machines and equipment, operational
techniques and methods to the final
products assessment, to ensure that the
use of all materials and manufacturing
processes are compliant with both
international and local standards and
requirements.
Incoming Materials
• New Component
Evaluation
• Supplier Quality
Audit
• Incoming Materials
Inspection
• RoHS2 & REACH
Control
Manufacturing
Process
• In-Process Quality
Audit
• Out-Going Quality
Control
• RoHS2 & REACH
Control
Finished Products
• Product Reliability
(Product Testing)
• Hardware Evaluation
• Software Evaluation
• Human Factor
Evaluation
After-Sales Quality
Management
• Call Centre
• Warranty Service
VTech Quality Control
System
Upholding the highest quality standards
of our products, except for our newly
acquired manufacturing facilities
from Kenny Precision Products
(Shenzhen) Company Limited in Liaobu,
Dongguan, China with operations
starting from January 2017, all VTech’s
manufacturing facilities for TEL products,
ELPs and CMS are all certified with
ISO9001. VTech has implemented a
comprehensive quality management
system framework to set up quality
assurance policies and procedures to
address the product quality and reliability
on a regular basis, as well as improve
the work efficiency. By going through
the incoming materials inspection, we
could ensure all selected parts and
components comply with international
and local standards before mass
production, whereas the in-process
quality audit could constantly improve
our manufacturing process, production
efficiency and consistency. Our finished
goods quality assessment helps to verify
the reliability and compatibility of our
products, ensuring that our products
meet the required specification and are
free from defects at the time of delivery.
We also build trust with our customers
and ensure our products meet their
expectations through our after-sales
management.
All VTech products are fully covered by
our warranty. We have set up different
communication channels, such as call
centres and social networking platform
that can be accessed around the
world, where customers can raise their
concerns directly to us. We also work
Solar Charger